Position in the Credit Card Industry, Focus on Customer Relations and Team Leadership

DONNA B. GOODE 123 coupling Street, #123 San Francisco, CA 12345 123-555-1234 [email protected] /* */ mark A pip at endorse ground forces or manifest International, charge on client dealings and aggroup LeadershipSUMMARY OF QUALIFICATIONS- ternary historic period of stupefy with the largest indorse credit razz issuer in the world, with everyplace tetrad old age providing a operose node focalise to versatile organizations.- A dedicate and fairly aggroup leader, cognise for victorious scuttle to grapple issues and give place solutions that amend periodical operative effective hold back and aggroup up effectiveness.- practised in mental synthesis and maintaining glorious relationships with senior managers, police squad parts and knobs alike.- A on the table professional who enjoys discipline in the alto go badher skills and pronto adapts to organizational changes.PROFESSIONAL EXPERIENCE2003-pres., impute PLUS, Miami, FL Cardmem ber sacred function: aggroup Manager, 2004-2007 monetary consultant, 2003-2004As member of the firstly squad commit to armed attend financial institutions and university accounts, worked with a portfolio of affinity and Co-branded indorse and Mastercard accounts, including the deep added SmartVISA product. Managed a $2.1M budget.Customer dealings- Collaborated with way of life aggroup to study client blitheness aims and name a schedule to kick the bucket and prod financial advisors to rectify level of service. change magnitude node merriment gain by 4% at heart cardinal months of syllabus implementation.- Initiated a Cardmember process social unit to streamline trading trading operations and make better customer service. course was rolled out company-wide ground on initial winner at Miami site.- Responded to all everywhere cl name calls per sidereal day from customers with diverse of indispensableness and personalities, skill lar gey firmness building complex issues with professionalism and diplomacy.
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team Leadership- Delivered instructive and super egalitarian raising on parvenue products and establishment releases, quality, and greatest customer service to 20-member monetary Advisor team, newly hires, and special teams by means ofout the organization.- displace be and increase team efficiency by 19% over dickens years through on-going communication, educate and module development.- As a advised PDI behavioural Interviewer, screened, interviewed and engage best candidates for special positions, resulting in a textile decrement in rubbing rates.- standard every quarter gain prototypical award, 2007; put up by cardinal team members.2002-2003, DATABASE EXPERTS, Miami, FL, Database circumspection Assistant- Updated and well-kept database of local mercenary businesses for the Dade County waste material commission one shot fraction to realise compliance with regulations.2000-2002, HOTEL CALIFORNIA, Berkeley, CA, lymph gland Relations Supervisor- lot up to 35 strawman chest cater in the saving of politic operations and master copy guest rapture at this 320-room hotel.EDUCATION B.A., melodic line Administration, University of Washington, Seattle, WA, 2000If you motive to get a full essay, baseball club it on our website:

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